Hotmaals Privacy Policy — Your Data is Protected

Hotmaals collects your name, mobile number, email address, and date of birth when you register an account. National ID or passport details may also be requested for identity verification purposes. Payment-related transaction data such as mobile banking numbers and transaction history are recorded automatically. Technical information about your device type, browser, IP address, and usage patterns is also collected while you use the platform. This information is used solely to improve platform services and ensure user security. We never collect excessive or unnecessary personal data without your consent.

Collected data is primarily used for account management, payment processing, fraud prevention, and customer support. Your data is stored in encrypted form on secure servers and is protected against unauthorized access. hotmaals never sells your personal data to third parties or shares it without reason. However, data may be disclosed in cases of legal obligation or upon a legitimate request from the relevant authorities of the Bangladesh government. Data is retained for the duration the account remains active and, after account closure, for the period required by applicable legal obligations. We follow industry-standard security technologies and protocols to ensure the protection of your data.

Hotmaals uses cookies and similar technologies to operate the website properly. Cookies help maintain your login session, remember your preferences, and enhance security. You may disable cookies through your browser settings, though this may limit some platform functionality. We use only necessary and functional cookies, and no third-party advertising cookies are used. Session data is temporarily stored to improve the user experience and is deleted once the session ends. Contact the support team if you would like to learn more about our cookie policy.

Every user of hotmaals has the right to view, correct, and request deletion of their personal data. If you believe your data has been stored incorrectly, you may submit a correction request through the support team. Some data may not be deletable due to legal or contractual obligations, in which case we will inform you of the reason. You also have the right to object to the processing of your data, particularly in the case of marketing communications. To submit any data protection complaint or request, contact us at: [email protected]. We endeavor to process all legitimate requests within a reasonable timeframe.

Hotmaals reserves the right to partially or fully amend this privacy policy at any time, and any revised version takes effect as soon as it is published on the website. It is therefore your responsibility to visit this page regularly to stay up to date with the latest policy. Continued use of the platform will be deemed acceptance of the updated policy. Please contact us with any questions or concerns regarding the privacy policy. Our team is always committed to ensuring the protection of your data and operates with full transparency. For more information, visit our FAQ page or Terms & Conditions View page.